Terms and Conditions

Refund & Return Policy

Thank you for shopping with idolize you. We are committed to providing quality products and ensuring customer satisfaction. Please note that by completing your purchase, you acknowledge and agree to our policies. We do not provide refunds for failure to review our Store Policy, which includes our Shipping Policy and Return/Refund Policy, prior to purchase.

Please carefully review our Returns, Refunds, and Cancellation Policy outlined below.

1. Return Eligibility

Custom Items

• All fully customized or made-to-order items are FINAL SALE and not eligible for returns, refunds, or exchanges.

• This includes personalized products tailored to individual specifications.

• Please carefully review all order details before completing your purchase.

Non-Custom Items

• Returns for non-customized items are permitted under the following conditions:

• Restocking Fee: All returned items are subject to a 35% restocking fee to account for order specifications.

• Condition: The item must be unused, in its original condition, and returned within 5 business days of delivery.

• Return Shipping: Customers are responsible for return shipping costs unless the error was on our end.

2. Return Process

If your order qualifies for a return and you agree to the above conditions, please follow these steps:

1. Contact Customer Support – Notify us within 5 business days of delivery to request a return. Please include your order details.

2. Receive Return Instructions – Our team will provide you with the return address and shipping instructions.

3. Securely Package the Item – The item must be returned in its original packagingwith all included accessories.

4. Use a Trackable Shipping Method – Customers must provide tracking details for the returned package.

3. Refunds & Exchanges

Refunds

• Once we receive and inspect the returned item, we will process your refund as follows:

• If the item meets the eligibility criteria, a refund will be issued minus the 35% restocking fee and shipping costs from your original purchase.

• Refunds are processed within 1 business day after the return is received.

Exchanges

• We do NOT offer exchanges under any circumstances.

4. Damaged or Defective Items

We only accept returns for defective or damaged items. Please carefully inspect your order upon arrival and report any issues within 5 business days of delivery.

To process a return for a defective item, customers must:

• Contact us immediately with a detailed description of the issue.

• Provide clear images of the damaged or incorrect item(s).

• Wait for further instructions from our support team.

5. Order Cancellations

Cancellation Window

• Cancellations are only accepted within 48 hours of purchase and must include a reason for cancellation.

• Approved cancellations will be refunded via the original payment method, minus transaction fees.

• Refund processing time may vary, typically between 1-5 business days, depending on your financial institution.

Late Cancellations

• If a cancellation request is made after the 48-hour window, a 35% restocking fee will be deducted from the refund.

• This fee covers the time and resources allocated to processing your order.

Haven’t Received Your Refund?

If you have not received your refund within the expected timeframe, please:

1. Check your bank account.

2. Contact your credit card company, as processing times may vary.

3. Contact your bank for further clarification.

If you have completed these steps and still have not received your refund, please reach out to our Customer Support Team for assistance.

Contact Us

For any questions or concerns regarding our Refund & Return Policy, please contactidolizeyouhair.sammy@gmail.com

By purchasing from idolize you hair, you acknowledge that you have read, understood, and agreed to these policies.

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